Depending on local availability, the user can select ride requests that include transfer rides, long-distance rides (transfer rides starting at 200 km), rides on demand (“chauffeur hailing”) and hourly bookings.
In the case of a transfer, a long-distance ride and rides on demand, an additional fee may be incurred if additional stopovers are requested according to the applicable price schedule
An hourly booking always begins at the booked pickup time and ends in the city area of the pickup location. If a user requests that the TSP completes the ride outside the city area of the pickup or if the number of kilometres or the duration in the relevant booking are exceeded, additional fees may apply, particularly due to the fact that the TSP must thereafter return to the city area of the pickup location.
In the event of an airport pickup or pickup at a long-distance train station for which the user has provided a correct flight or train number in its booking, thus enabling us to track of the arrival time of the flight or train, the agreed pickup time will be postponed in case the flight or train are late.
Exceptional situations such as striking air traffic controllers, inclement weather conditions, etc. can only be compensated to a limited extent. In these cases, longer waiting times or short-notice cancellations must be accepted by the user.
In the case of transfer rides, no surcharges will apply for waiting times of up to 60 minutes after the agreed pickup time for pickups at airports or long-distance train stations. In all other cases, no surcharges will apply for waiting times of up to 15 minutes from the agreed pickup time. Each additional minute of waiting time is invoiced as a share of the hourly booking prices applicable in the respective city area and for the respective vehicle class.
Refund/Cancellation policy - Free cancellation for all the bookings for standard sedan & standard mini-van can 24 hours before the pick-up time. For sprinter, coach, mini-bus and for on demand specific vehicle models (E class/S Class/V Class etc.) the cancellation may vary depending on the provider and availability. The refund for the cancelled booking is processed within three working days.
We use cookies to analyze website traffic and optimize your website experience. By accepting our use of cookies, your data will be aggregated with all other user data.